Management Team:
(A) Tristan- Team Leader, Tridall-Assistant Team Leader. Tasks include: Allocate appointments to the crew. Take emergency calls from clients . Quality Control [QC] )
(B) Lana: Schedule Manager. Tasks include: Update Taskbird & Acuity.
The LinkedPhone No# +1 (210) 201-7725 is connected to Tristan & Lana, But only Tristan will answer phone calls for now.
CLEANING CREW (Names, Numbers, & last issues after QC)
-
Tristan (Team Lead) +1 (210) 763-0967
-
Tridall (Assistant T.L.) +1 (210) 806-6383
-
Dina (Schedule Manager) +1 (210) 201-7725 ext*102
-
Irma Martinez +1 (210) 574-0767
-
Jessica Long +1 (210) 874-9604
-
Kiona Nelson & Damien +1 (210) 710-8277 & +1 (210) 710-8277
-
Monica Murillo +1 (210) 601-3110
-
Eric Tejeda (cleaner in training / also handyman) +1 (210) 386-0364
-
Eric Mcpherson +1 (512) 903-0541 (last time at 420 EC faucets of sinks or showers missed, also shower glass)
-
Jewel Gonzales +1 (210) 994-1570
-
Yvette Laredo (Weekends) +1 (210) 461-0994
-
JD (The Handyman) +1 (512) 738-5639
QUALITY CHECKS (Recent client complaints)
-
Checking in on Taskbird app or by text (clients and management don't know if arrived or if need to send someone to replace no-shows)
-
Informing clients of technical problems before next client check-ins
-
Smelly towels and throw blankets
-
Crumbs between cushions
-
Clear Kitchen counters (Soaps and sponges place only in cabinet under sink, NO used sponges)
-
Dingy towels placed next to nice towels ruins the vibe.
-
Sticking to our Hotel Checklist
-
Hairs in and around faucets, sinks, shower...
-
Missing soaps (detergents, shampoo, Dishwasher etc...)
-
Floors dirty (white socks get dirty)
-
Nicely Organize Knick knacks & Furniture (align & center)
-
2 different angled pics of spaces
-
"Complete for all on Taskbird"
CHECKLISTS
