General Notes to the document:

Throughout the document, the term “home” may be interchangeable with “space”.
Aally’s LLC is referred to henceforth as “Aally’s”.
Client and customer maybe used interchangeably

Use of Information:

Introduction
This privacy policy outlines how we collect, use, and protect your personal information when you sign up to receive text messages from us.
Information Collection
We collect your phone number, name, and any other information you provide when you opt-in to receive text messages.
Use of Information
Your information will be used to send you text messages, including promotional offers, updates, and customer support. We may share your information with third-party service providers for these purposes.
Consent
By providing your phone number, you consent to receive text messages from us. You can withdraw your consent at any time by following the opt-out instructions provided in each message.
Data Storage and Security
We store your information securely and implement various security measures to protect it from unauthorized access.
Message Frequency
You can expect to receive up to 5 messages per month from us.
Charges and Fees
Standard messaging and data rates may apply. Please check with your mobile service provider for any additional charges.
User Rights
You have the right to access, correct, or delete your information. To exercise these rights, please contact us using the information below.
Opt-Out Instructions
To stop receiving messages, reply "STOP" to any message you receive from us.

Assumption of Risk: By booking an appointment, you agree to Aally’s General Limits, Conditions, Assumption of Risk, Waiver and Release of Liability. We can modify these terms at any time, after providing notice to you.

Scheduling & Timing

Aally’s agrees to schedule on specific days but will never commit to a specific time: the company and its staff works within a window as described on the website (e.g. 9:30am to 6:30pm). If for any reason we cannot make it that day, we will postpone in coordination with you. You may also receive a full refund only if you decide not to reschedule (i.e. cancel).

Sometimes Aally’s staff might choose to try to accommodate a customer and arrive at their home at a specific time, however, we cannot promise that we will actually be able to do so: such is our internal policy. Therefore specifying a time means the client accepts the risk that Aally’s staff may not arrive despite any agreements over the phone, text, email, or any other means of communication.

General Cleaning Tasks & Limitations:

Please be aware that some items such as showers, sinks, floors, and other deep cleaning items may take a few scheduled times of cleaning for the area to be thoroughly cleaned depending on the condition of the area.

We do not:

climb higher than a 2-step ladder
move furniture over 15 lbs but will try to reach a visible place with an extension duster
clean an area considered or has the potential to be considered a bio-hazard (e.g. emptying/cleaning cat litter boxes, human/animal excrement, etc).

Services Group 1: Provided as time slots or Shorter services (e.g. “Up to Me : 3 hours” )

Some services are booked as a time slots (e.g. “Up to Me : 3 hours”). In such cases you list your priority of items for us to work through in order of preference. We may a) finish all tasks on time, b) finish early and ask you what else you require, c) we would need more time and will ask you to either charge extra time to the booking or simply stop there. If we attempt to communicate with you for these proposed with no success, we will assume to stop by the end of the scheduled time.

We cannot promise to provide exactly the same service each day, considering the time limits of services booked as well as the fact that each day the amount of clutter and/or dirt - and therefore the volume of relevant housekeeping chores to tackle those - is anticipated to be different with each visit.

Services Group 2: Deep Cleaning / Move In & Out Cleaning /

Aally’s reserves the right to amend the initial quotation, should the client's original requirements change.
If collection of keys is required from a location outside the local area, a transport fee will apply.
The Client must allow Aally’s access to hot water and power.
Aally’s will not be responsible for triggering any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.
Aally’s can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer's space. Please note that duration may vary therefore a degree of flexibility is required.
All fragile and highly breakable items must be secured or removed.

Accessing your home - If you are away anytime during our service window as per our website (e.g. 9:00 am to 6:30 pm) we ask you to otherwise provide us access to your home. We cannot be held responsible for any occurrences of damage, theft or otherwise that may occur in your home while we are not there. We do not encourage our customers to leave their doors open for us in any circumstance, and prefer to pick up and drop off keys with a responsible third party.

Pets escaping from the home

We cannot be responsible for pets that escape when our Housekeepers are entering/exiting your home. The online scheduling form requires you to inform us where your pet will be - and to have them secured - if you are not present.
If you did not complete the online form, we ask you to do your best to secure your loved ones; we will not be held responsible for any issues surrounding any pets in the service space.

Home preparation on Cleaning Day

It is imperative that the Housekeepers focus all of their time and energy on the chores items listed on the work order.
We bring some of our own cleaning products and tools to wipe/disinfect surface areas. If you would like us to use your own products and/or tools, do leave them out & let us know, we are not responsible for any damage or unforeseen result associated with that product or solvent.
Otherwise we use our clients’ own Vacuums &/or Broom & Dustpan, Dish liquids and Sponges for sink & dishes, step stool/ladder to reach above shoulder level. We will not assume or accept any liability for possible damage to the equipment. Since we are not responsible for maintenance or training with the equipment, we will not be responsible for any subsequent repairs.

Dusting

During the dusting process, some dust becomes airborne and will not settle until we have left. This is very common in first time cleanings and it may take several visits before settling dust becomes minimized.
Aally’s is not responsible for dust coming out of the duct work after we have cleaned on a scheduled day.
We are not able to dust items on shelves or hung on a wall that are higher than a Housekeeper can reach standing on a 2 step stepladder. We use extension poles to high dust rooms but, we will not high dust items that may tip over or is hung on the wall as we are not able to hold the item(s) with one hand in order to secure it while cleaning. We will readily discuss the limitations of our safest cleaning capabilities at any time.

Showers and Tubs - Showers and tubs can accumulate lime, calcium and soap scum, and sometimes it may take two to three visits before showers and tubs become free of these deposits. Mold and mildew are organic and will grow deep into and behind grout or caulk.

Surface stains will be minimized by our cleaning products, but completely eliminating it may require the homeowner to have their shower re-grouted or re-caulked.

Damage or Breakage - We do carry insurance for damage or breakage caused by our Housekeepers. We are not liable for damage that is caused by “normal wear and tear”, improper installation of an item(s), or artwork, collectibles or family heirlooms valued over

$200 and that is not disclosed during the time of the estimate appointment. If any damage or perceived damage is noticed after the Housekeepers have left, the customer must notify Aally’s within 24 hours of any problem that may have occurred at the address during that day and time of the scheduled cleaning. Aally’s will do its best to resolve the problem and come up with a reasonable solution.

These items include but are not limited to the following examples:

Carpet & rug snags

Broken blinds
Improperly hung pictures/decorations/mirrors
Artwork, collectibles or family heirlooms valued over $200 –
Woodwork, vintage/antique wood furniture, un-finished & furniture with special instructions

Payment for Services

Some appointments require payment in order to make a booking. Other appointments maybe reserved without immediate payment, in which case payment is due by 9am of your scheduled service, unless a separate agreement is set up with Aally’s.
Corporate clients will be made aware of the terms of their payment schedule (e.g. Net 15, Net 30, or other).

Complaints & Claims

In case of a complaint, Aally’s requires to be notified within 24 hours after completion of the cleaning work.
If the customer is not completely satisfied with a cleaning job, Aally’s will re-clean any areas and items to customer's satisfaction. Therefore, the customer must allow the cleaner to return.

Refunds - Since cleaning is a very personalized and a subjective service, refunds are given at the discretion of Management.

Scheduling Changes before the date of service

Sometimes Aally’s may contact customers with options to change the regular scheduled cleaning to a different day.

Clients may also reschedule their appointments depending on how the online scheduling application parameters for the concerned periods.

No-Shows on the date of service

In the case where Aally’s staff arrive to a scheduled appointment and are unable to access the space for any reasons (including but not limited to last minute cancellations, refusal of service, inability to provide access, just as examples) AALLY”s will charge a fee as stated on typical forms of communication such as the website, email confirmation, etc.

Price Increases – We reserve the right to adjust client rates at any time and after providing notice to you.

Quotes & Estimates – These are based on estimated time (as per average historical data) needed to complete square footage, space type(s) and various tasks.

Quality Control & Inspections

Audits and inspections - Aally’s on occasion, randomly inspects and evaluates our Housekeepers cleaning proficiency. The inspector may appraise the cleaning of your home either after a scheduled cleaning is completed, when the Housekeepers have left, during the final phase of cleaning or during the entire cleaning job.

We use your feedback - Occasionally, we ask to use customer comments for our website, social media sites, brochures and/or flyers. We will always ask for your permission before using your information other than for training purposes.

Pictures of before and after work - From time to time our Quality inspection will include taking before and after photos of our Housekeepers work. These pictures are used for training, proof of our work performance and promotion of our high quality standards. If you do not want pictures taken of work areas in your home please notify Aally’s.

Non-solicitation of Aally’s employees

When entering into an agreement for services with Aally’s you agree not to solicit for hire any staff member introduced to you by Aally’s for any home-related services. We spend a lot of time and resources finding, interviewing, checking references and backgrounds, and training our Housekeepers.

When hired, they sign an agreement barring them from performing any home-related service for any of our past or present customers.

However, if you do wish to employ a staff member directly please discuss this matter with Management. If you are found to have solicited one of our staff, please be advised that our referral/training fee is $2,500 per hired employee. We consider our employees our most valuable asset and charge accordingly.

Privacy Statement - Aally’s is committed to protecting the privacy of our customers. We will not sell, exchange or otherwise distribute your personally identifiable information to outside parties.

Harassment - We don’t allow for our staff to be harassed in any form i.e. controlling the course of work or procedures, down talking, stalking, video recording for no purpose, invading personal space, sexual advancements, sexual gestures, sexual comments, etc. All complaints or concerns should be directed towards the manager.

By booking an appointment with us, you agreed to Aally’s General Limits, Conditions, Assumption of Risk, Waiver and Release of Liability. We can modify these terms at any time, after providing notice to you.